" This travel agency came recommended by colleagues who had gone the year before. What initially drew me in was how transparent and user-friendly their website was — it was easy to calculate costs and even make bookings online, which gave me some confidence from the start.
As this was my first Umrah, and also my first time joining a guided tour, I was admittedly unsure of what to expect. I had even been considering doing a DIY Umrah, so there were moments where I wondered if I had made the right choice.
From the very beginning, however, I was impressed by how smooth and well-organised the entire process was. All my queries were answered clearly and promptly by the staff. As the departure date drew closer, Ustaz Noorul Islam guided us well through the necessary preparations, including booking our Rawdah slots via the Nusuk app, which was very helpful for a first-timer.
Our time in both Makkah and Madinah went by smoothly. I was especially grateful as I travelled with my children and my uncle, and required additional assistance at certain points. Both Ustaz Noorul and Ustaz Ali were patient, supportive, and always willing to help, which made a big difference to our experience.
There were a few unavoidable glitches along the way due to matters beyond the travel agency’s control, but I felt that both Ustaz handled the situations calmly and professionally, with good service recovery.
They also went above and beyond their official duties, even on the free-and-easy days. I am truly thankful, and my entire family had a meaningful and wonderful Umrah experience. 🙏 "
Ain Noor Google Review